Vanco

Digitizing Customer Interaction with an AI-Powered Bilingual Chatbot

Cases deployed at scale

  • AI Models implemented
  • Bilingual Support
  • Conversational AI Automation

The Challenge

Manual support processes failing modern user expectations

Most enterprises face difficulties in delivering instant, consistent, and bilingual customer support. Traditional support systems rely on FAQs, manual ticketing, and agents switching between tools.

Key challenges

  • Fragmented interactions: Customers struggle to find accurate answers across channels.
  • Time-consuming workflows: Manual responses increase resolution time.
  • Limited scalability: Support teams cannot handle peak queries effectively.
  • Language barriers: Lack of multilingual support restricts customer reach.

The Solution

End-to-End AI-powered Chatbot Platform

A smart chatbot system designed to streamline customer support and engagement. The solution enables users to ask questions in English or Hindi, fetches intelligent responses via AI logic, and provides an interactive dashboard for admins to manage content and monitor insights.

  • Conversational AI for instant, natural interactions.
  • Multilingual Support (English & Hindi) to reach wider audiences.
  • Smart Q&A Management with the ability to add, edit, or update responses easily.
  • Interactive Dashboard showing insights, usage trends, and performance metrics.
  • Seamless Query Flow from user input to AI-generated answers in real time.
  • Role-based Access with dedicated views for users and admins.

Implementation Approach

System Design & Workflow Mapping

  • Defined conversation flows and multilingual support.
  • Structured modules: Client Chat, Admin Dashboard, CRUD, Insights.
  • Designed secure, scalable API communication between frontend and backend.

Platform Development & Integration

  • Built chatbot with real-time API calls.
  • Developed for CRUD, Q&A management, and AI pipeline integration.
  • Implemented dashboards for query insights, user activity, and content updates.
  • Integrated multilingual AI logic (English/Hindi).

Testing & Deployment

  • Cloud-ready deployment for wider adoption.
  • Scalable APIs for supporting multiple clients simultaneously.
  • Secure authentication for admin dashboard.

The Impact

Operational Excellence

  • 60% faster query resolution with instant AI responses.
  • Reduced manual effort through CRUD-based Q&A automation.
  • Enhanced customer reach with bilingual support (English + Hindi).

Business Transformation

  • Centralized dashboard for admin control & analytics.
  • Improved user experience with seamless client app.
  • Scalable architecture ready for enterprise integration.

Strategic Advantages

  • Multilingual engagement boosts accessibility.
  • Strong data insights enable better decision-making.
  • Future-ready chatbot platform for evolving AI use cases.

Technologies Used